Office Policy
Thank you for selecting Texas Lung Associates for your healthcare needs. We understand that you have a choice when it comes to a healthcare provider and we are glad you chose us. This office policy was created to help us make your experience with our office as pleasant as possible.
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APPOINTMENTS:
Please arrive on time. If for some reason you are going to be more than 15 minutes late, please call ahead to see if we can still accommodate you. There will be a $50.00 charge to patients that fail to cancel appointments prior to the date of the scheduled appointment. Please be aware if you have insurance that requires a referral you are responsible for making certain the referral/authorization is active for the appointment date.
INSURANCE AND ADDRESS CHANGES:
It is your responsibility to notify our office immediately if your insurance or address has changed. You will be held financially liable for charges incurred while you are not covered. If your insurance requires a referral, you must obtain one from your primary care physician (PCP) prior to making an appointment. Referrals can be e-mailed to doctor@texaslung.com or faxed to (940) 382-3939.
NEW PATIENTS:
We request that you provide us with your completed new patient paperwork before your scheduled appointment. This will give us enough time to enter your information into the computer system to create your chart. If you are unable to provide your paperwork prior to your appointment, we will have to reschedule you.
PRESCRIPTION REFILLS:
Please call your pharmacy and ask them to fax us a refill request. Our fax number is (940) 382-3939.
LABS:
If you have blood drawn or any other type of test done in our office that needs to be sent to a lab for processing, please allow at least 48 hours before contacting our office for results. If we receive any abnormal results, the nurse will contact you after they have been reviewed by the physician. Copies of labs will be mailed by request only.
CONTACTING OUR OFFICE:
Our office hours are Monday through Thursday 9AM-5PM and Friday 9AM-12:30PM. We are closed for lunch from 11:45AM-12:45PM. Our office phone number is (940) 382-5864; for the Receptionist press 1, Billing press 2, Practice Manager press 3, Nurse press 4 and Allergy Clinic press 5. If you need immediate assistance during office hours and you reach voicemail, press “0” to be transferred to the receptionist. Keep in mind, we generally do not treat patients over the phone; therefore, you must schedule an appointment for an office visit.
